One of the UK’s leading and fastest growing support service providers, May Gurney has plans to double the size of the business within 5 years. Recognising that technology would play a critical role in achieving this goal, F2X were appointed as strategic advisors to a 3 year programme of development and implementation of a significantly new and enhanced technology strategy and approach. We were also tasked with working in a hands-on delivery capacity during the early stages of the programme in order to affect the level of significant change required.
Our work included
Benefits delivered
“We selected F2X because they understood our markets and what we were looking to achieve. Their approach and advice was first rate and they played a key role in defining an innovative technology strategy, roadmap and critically selling this to the wider business. Our technology is now a key competitive differentiator in winning work and an essential element in delivering services for our clients.” Ian Cox – CIO and Transformation Director
Following regulatory change, our client - a leading regulatory body providing a service to most of the FTSE 100 and 250 companies –needed to increase its activity. To achieve this, the required an updated IT strategy to support the new business challenges.
F2X were commissioned to undertake a high level review and work with senior management to determine a new 3 year IT strategy for the organisation.
Our work included
Benefits delivered
An IT strategy aligned to business needs, providing areas of clear focus for effort to deliver the recommendations
In striving to take advantage of changes in the market place, this leading insurance provider realised it needed a more flexible and responsive IS strategy that was closely aligned to the business strategy. F2X were commissioned to undertake a high level review and work with senior management to refine and develop a 3 year IT strategy.
Our work included
Benefits delivered
An IT strategy aligned to business needs, providing areas of clear focus for effort to deliver the recommendations
Havi is best known as a European-wide provider of logistics services to McDonalds across 40 countries ensuring daily deliveries of provisions on a 24/7 basis. Success demands continuous focus on high quality standards and an ambition to deliver more value year on year. However, the systems environment was restricting the business’s ability to expand the client base. As a result, a brief was issued to F2X for the development of a longer term strategy and plan to create more flexibility in the technology environment.
Our work included
Benefits delivered
This PLC provides professional and academic education supporting individuals in developing and managing their careers, and for corporate clients, the careers of their employees.
F2X have been supporting BPP in delivering Project ICE for both the Professional Education (PE) and Learning Media (LM) companies. The aims of the project are to improve customer experience and lower costs, through process and culture change as well as the implementation of new customer-facing & finance systems. However, the client was facing significant challenges in harmonising systems and processes across three divisions and its related companies.
Our work included
Benefits delivered
Experienced support driving a commitment to quality and the anticipation and resolution of risks and issues
“F2X’s professional approach knowledge transfer set them apart from many other consultancies and in particular their foresight was so effective that at times we did not realise the full benefit until many weeks or months later”. Phil Morey – Director
NG Bailey is the UK’s leading mechanical and electrical contractor providing install and maintain services and IT managed services across the construction, utilities and (selectively) financial services sectors. As part of a drive for continued improvement and increased customer service NGB commissioned a review of its service centres with a view to streamlining existing arrangements and creating a more optimised strategy. The main challenge to such an outcome lay in the ability to harmonise systems and processes for the multiple service centres already in place and determining a solution which was practical and achievable.
Our work included
Benefits delivered
“The F2X approach was excellent. They got stuck in and added value very quickly. I have no hesitation in recommending them to others”. David Johnson – Director
Brit is a fast growing, highly successful commercial insurer. A number of critical business systems underpin its success, enabling the company to manage the underwriting risk and transact and administer the business and with over 600 staff, IT service management and delivery have become increasingly important in supporting the day to day business and helping it to expand.
F2X were appointed to help implement ITIL based Service Management procedures in order to improve the service to Business users and meet the recommendations of its auditors.
The company had initiated the development of the Service Management system and enrolled all support staff on ITIL foundation training. It had also established a basic Change Management procedure.
Our work included
Benefits delivered
Highly experienced support able to summarise the relevant aspects ITIL for Brit and apply them rapidly.
As a global leader in the provision of professional management qualifications, our client’s senior management was concerned at the lack of sufficiently robust business continuity planning in the business and that as a result, the business risk was becoming unacceptable. F2X were engaged to assist with putting in place effective and robust Business Continuity Plans focused on the operations and customer service areas of the business.
Our work included
Benefits delivered
This leading recruitment and resourcing company with offices throughout the UK was experiencing uncertainty and confusion around the future strategy for IT within the business. F2X were appointed initially to undertake a review of the IS function and make recommendations on the best path forward for the function and its operations.
Our work included
Benefits delivered
This global leader in the provision of professional management qualifications had become frustrated with some critical failings in a key IT Infrastructure relationship. These included such challenges as spiralling costs, service inconsistency and late delivery on key projects.
F2X were engaged to assess this key outsource relationship and recommend an improvement process that could deliver required outcomes to achieve greater satisfaction levels.
Our work included
Benefits delivered
“F2X were exceptional. They arrived and through a clear, professional , agile approach helped bring the relationship back from the brink and restored confidence in the delivery model”.
SD – Group IT Director
Our client is a leading regulatory body providing a service to most of the FTSE 100 and 250 companies. Having previously outsourced its IT to a large blue chip provider, service had deteriorated and costs increased. F2X were commissioned to re-negotiate the existing contract to reduce costs and improve service quality.
Our work included
Benefits delivered
This successful and innovative business is a highly regarded provider of services to the construction industry. Historically each subsidiary business within the group has operated largely independently undertaking specialist concrete works; commercial interior fit-out; building, development; project finance services; and plant hire.
However, following a period of significant organic growth across the business, operating inefficiencies were increasing and providing barriers to further growth.
Our work included
Delivering the following:
Benefits delivered
Weir Group is a FTSE 100 multinational pump manufacturing and servicing company with significant global growth ambitions. Operating as a decentralised group of companies, the group had a limited overview of its total spend on telecommunications which resulted in a lack of leverage in expenditure and less than optimal value for money.
Our work included
Benefits delivered
Mobile £290k
Landlines 95k
Our client is a market leader in providing risk solutions for many of the worlds leading organisations. As a global operation it requires rock solid IT and infrastructure to deliver resilient and flexible business services across the Group. However, the incumbent IT services provider, appointed 2 years previously, was falling short on delivery expectations.F2X were commissioned to work alongside TPI, the world-leading outsourcing advisory company, to perform an assurance role throughout a programme of relationship stabilisation, renewal and sourcing.
Our work included
Our work included
Our client is a leading insurance broker looking to develop direct channels to market for a new range of insurance products. The market was dominated by a large well established player so the entry level hurdle was very high and timescales for launch were pre-determined when we were appointed. Our challenge was to provide brand and online design and create fresh content to launch with a 50+= page website and associated marketing collateral. The site needed transaction processing facilities for agent and public sales, that could take payment and process instantly.
Our work included
Benefits delivered
Our client is the leading regulatory body providing a service to many stakeholders in the Financial service sector . The regulator was concerned that their current online presence was failing to deliver sufficient clarity of communication, and content management and ease of use would both benefit from significant improvement.
F2X, along with our brand strategy partner Uffindell, were commissioned to undertake a high level review and to work with senior management to determine a more optimal strategy and approach for the regulator’s online presence.
Our work included
Benefits delivered
One of the UK’s leading and fastest growing support service providers, May Gurney has plans to double the size of the business within 5 years. Recognising that technology would play a critical role in achieving this goal, F2X were appointed as strategic advisors to deliver a 2 year programme of development and implementation of a significantly new and enhanced technology strategy and approach. Part of this commission was to design a new IS architecture and solutions that could deliver critical competitive advantage for the business.
Our work included
Benefits delivered
Having worked with clients in the insurance sector over many years, F2X realised that the industry faced a common and long standing challenge. Launching new products is a complex, time consuming and, for larger companies particularly, an expensive challenge. How could a business respond rapidly to changing client needs and offer new products at low cost? And if a new product is unproven, how could you assess its attractiveness in the market easily when launch hurdles are so high?
F2X decided to step up and take on this challenge by developing a radically new solution: a toolkit for business users where every aspect of designing, building and launching an insurance product was made entirely flexible.
With the idea in place, we recruited a suitably skilled team and built the toolkit from scratch.
Two years on and after industry input and feedback, the product was ready to launch and so far has been sold to several insurance and broking firms.
Benefits offered
The insurance industry is becoming know for great client service with companies such as Hiscox setting the standard. Now there is a easy to use, flexible and cost effective solution available for the management of new products ( See: www.Instanda.com)
Weir Group is a FTSE 100 multinational pump manufacturing and servicing company with significant global growth ambitions. Operating as a decentralised group of companies, the group had a limited overview of its total spend on telecommunications which resulted in a lack of leverage in expenditure and less than optimal value for money.
Our work included
Benefits delivered
Mobile £290k
Landlines 95k
